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Welcome to the Operations Open Site! |
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Operation China: A conversation with Jimmy Hexter
China's market is quickly evolving. To succeed, multinationals need to change their China strategy. In this video, Jimmy Hexter, a director in McKinsey's Beijing office, discusses current opportunities and the importance of bringing best practices to China.
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Supplier development: Staying close to home
Low-cost country sourcing has been the method of choice to cut supply costs in many industries of late. But sometimes it makes more sense to develop local suppliers.
(7/16/2008)
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Medicine for pharma
Members from McKinsey's Pharma Operations Benchmarking (POBOS) initiative were given food for thought early this year as they toured the manufacturing facilities of Toyota and Omron. Participants learned about the power of change, simplicity and small things, as well as about the impact that following a strong customer-oriented philosophy can have on quality, productivity and efficiency.
(7/16/2008)
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A quick guide to lean retail banking
How can retail banks build customer loyalty? By ensuring a flawless customer experience during essential moments of truth that shape customers' attitude toward their bank. Lean improves operational processes so that the front line can rise to new levels of service, boosting customer loyalty and hence increasing revenues.
(7/9/2008)
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Sales & Operations Planning: Making it stick and maximizing its value
While most companies have implemented Sales and Operations Planning processes, several struggle to extract real value from the activity, and even more fail to unlock the hidden potential in using this cross-functional process as a "pivot point" to drive change through the supply chain.
(7/2/2008)
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Product conventions
Companies come under intense pressure when product development projects are threatened by unexpected complications or delays. Leading organizations are adopting a new interdisciplinary strategy – the product convention – to help address such critical situations and enable immediate action.
(7/2/2008)
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From the end of the road to a new start – without stopping production
Greening a brownfield case study 1: A brownfield automotive plant in Europe was stalling production for the rest of the network it served. The company succeeded in designing a new system to deliver a capacity increase of 70% over the next 10 years – and installing the new set-up without stopping production.
(6/24/2008)
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