Find out how focus on enhanced reliability can rapidly deliver additional production capacity, without capital investment.
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Thinking lean, acting lean
Transforming mindsets and behaviors is often the biggest challenge banks face on their journey to lean. However, it's also the new ways of thinking and acting that often have the most impact on operational improvement.
(9/3/2008)
Call center excellence and a bigger bottom line
Call centers can generate more than just customer satisfaction through excellent service. Transforming customer call centers into customer contact centers can put telcos on track to greater sales.
(8/27/2008)
Delivery excellence in professional services
Professional services projects provide an increasingly important fraction of revenues for many companies. But all too often, profits from such projects prove elusive, as unexpected or uncontrolled issues let margins leak away.
(8/20/2008)
Why lean pays in wholesale banking
Despite myths to the contrary, lean can have as much impact in wholesale banking as in retail banking. Lean can help banks avoid reputational damage, reduce losses and capital allocation associated with operational risk and ensure that the operational control and compliance team is of the right size.
(8/6/2008)
What is your product development fingerprint?
While innovation is a key driver of growth and profit, few companies have mastered the art and science of successful product development. A new approach helps organizations fix the mismatch between their product development capabilities and the unique needs of their markets.
(7/30/2008)
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