https://operations-extranet.mckinsey.com What's New Wed, 17 Mar 2010 00:00:00 +0100 Wed, 17 Mar 2010 00:00:00 +0100 de-de Copyright (c) 2007 - 2010 McKinsey & Company 3/17/2010 - For service companies, transforming end-to-end customer value streams may seem daunting. It need not be. Several powerful "archetypes"—that can be applied to a variety of service environments—can help leaders revamp the value streams that are essential to meeting their customers' expectations. This article leads the Archetypes for lean services series. https://operations-extranet.mckinsey.com/html/knowledge/article/20100317_archetypes_lean_services.asp Wed, 17 Mar 2010 00:00:00 +0100 Service Operations & Business Support Functions Lean Service Operations Performance Transformation Banking & Finance General Services Healthcare Insurance Payor & Provider Private Equity Public Sector 3/16/2010 - A first-of-its-kind benchmarking effort compares the productivity and performance of defense ministries across the globe, helping them pinpoint areas of inefficiency and identify the highest-potential opportunities. This is article kicks off a series of articles on Government defense. https://operations-extranet.mckinsey.com/html/knowledge/article/20100316_benchmarking_performance_defense.asp Tue, 16 Mar 2010 00:00:00 +0100 Manufacturing Maintenance & Reliability Purchasing & Supply Management Supply Chain Management Public Sector 3/16/2010 - A sustained reduction of emergency-department wait times requires not only an end-to-end transformation of multiple hospital processes but also a change in hospital culture, stronger staff skills, better performance-management, and visible leadership. https://operations-extranet.mckinsey.com/html/knowledge/article/20100316_ER_overcrowding.asp Tue, 16 Mar 2010 00:00:00 +0100 Performance Transformation Healthcare 3/15/2010 - Tom Albanese explains how Rio Tinto is adapting its operations to a future when climate change may make the world's dry parts drier and wet parts wetter. https://operations-extranet.mckinsey.com/html/knowledge/interview/20100315_CEO_Rio_Tinto.asp Mon, 15 Mar 2010 00:00:00 +0100 Capital Productivity Chemicals Construction Energy & Materials 3/10/2010 - In the second part of our series on change agent programs, we look at the design of programs to ensure they achieve corporate goals. https://operations-extranet.mckinsey.com/html/mck_on/lean/20100310_mck_on_lean_change_agent2.asp Wed, 10 Mar 2010 00:00:00 +0100 Manufacturing Lean Manufacturing Product Development Lean Product Development Service Operations & Business Support Functions Lean Service Operations Aerospace Automotive Banking & Finance Chemicals Construction Consumer Goods Energy & Materials General Services Healthcare High Tech Insurance Media Payor & Provider Pharmaceuticals Private Equity Public Sector Retail Telecommunications Travel & Logistics 3/9/2010 - This report contains the complete results of our five-year Global Purchasing Excellence study, in which we examined the links between between purchasing health and corporate performance at more than 400 companies across the world. https://operations-extranet.mckinsey.com/html/resources/publication/global_purchasing_excellence_br.asp Tue, 9 Mar 2010 00:00:00 +0100 Manufacturing Lean Manufacturing Product Development Lean Product Development Service Operations & Business Support Functions Lean Service Operations Aerospace Automotive Banking & Finance Chemicals Construction Consumer Goods Energy & Materials General Services Healthcare High Tech Insurance Media Payor & Provider Pharmaceuticals Private Equity Public Sector Retail Telecommunications Travel & Logistics 3/9/2010 - Online businesses have developed hugely successful self-service models. Why can't other companies do the same? https://operations-extranet.mckinsey.com/html/mck_on/ops_today/20100310_mck_on_ops_self_service.asp Tue, 9 Mar 2010 00:00:00 +0100 Service Operations & Business Support Functions Customer Care Banking & Finance Consumer Goods General Services Healthcare High Tech Insurance Media Payor & Provider Retail 3/8/2010 - For India's infrastructure to grow as envisaged, stakeholders need to urgently address the implementation bottlenecks described in our previous article. In our discussions with providers, public sector units, and government officials across nodal agencies and regulators, a common theme emerged for action, which we set out in this article. https://operations-extranet.mckinsey.com/html/knowledge/article/20100308_building_india4.asp Mon, 8 Mar 2010 00:00:00 +0100 Capital Productivity Construction