https://operations-extranet.mckinsey.com What's New Wed, 3 Sep 2008 00:00:00 +0200 Wed, 3 Sep 2008 00:00:00 +0200 de-de Copyright (c) 2007 - 2008 McKinsey & Company 9/3/2008 - Transforming mindsets and behaviors is often the biggest challenge banks face on their journey to lean. However, it's also the new ways of thinking and acting that often have the most impact on operational improvement. https://operations-extranet.mckinsey.com/html/knowledge/article/20080903_think_act_lean.asp Wed, 3 Sep 2008 00:00:00 +0200 Service Operations & Business Support Functions Lean Service Operations Banking & Finance 9/3/2008 - By focusing on improving the performance of its five existing facilities, a medium sized chemicals firm hoped to improve throughput and increase competitiveness. The result, achieved by applying lean manufacturing techniques across its production and maintenance processes, was additional capacity equivalent to an entirely new plant. https://operations-extranet.mckinsey.com/html/knowledge/article/20080903_hidden_plant.asp Wed, 3 Sep 2008 00:00:00 +0200 Manufacturing Maintenance & Reliability Chemicals 8/27/2008 - Novel manufacturing technologies are paving the way for a new kind of lean production: local, on-demand manufacture of parts to the customer’s exact specification. https://operations-extranet.mckinsey.com/html/knowledge/article/20080827_micro_factories.asp Wed, 27 Aug 2008 00:00:00 +0200 Manufacturing Process Optimization Product Development Product Development Practice Purchasing & Supply Management Supplier Development Service Operations & Business Support Functions Lean Service Operations Aerospace Automotive Consumer Goods Energy & Materials High Tech Pharmaceuticals Telecommunications 8/27/2008 - Call centers can generate more than just customer satisfaction through excellent service. Transforming customer call centers into customer contact centers can put telcos on track to greater sales.   https://operations-extranet.mckinsey.com/html/knowledge/article/20080827_call_center_excellence.asp Wed, 27 Aug 2008 00:00:00 +0200 Service Operations & Business Support Functions Aftermarket Parts & Service Customer Care Telecommunications 8/20/2008 - Professional services projects provide an increasingly important fraction of revenues for many companies. But all too often, profits from such projects prove elusive, as unexpected or uncontrolled issues let margins leak away. https://operations-extranet.mckinsey.com/html/knowledge/article/20080820_services_excellence.asp Wed, 20 Aug 2008 00:00:00 +0200 Service Operations & Business Support Functions Productivity General Services Telecommunications 8/13/2008 - Investment in capital projects is rising. First-rate contracting will help companies to get a significant leg up on their rivals. https://operations-extranet.mckinsey.com/html/knowledge/article/20080813_capital_projects.asp Wed, 13 Aug 2008 00:00:00 +0200 Manufacturing Purchasing & Supply Management Supplier Development Construction Energy & Materials 8/6/2008 - Despite myths to the contrary, lean can have as much impact in wholesale banking as in retail banking. Lean can help banks avoid reputational damage, reduce losses and capital allocation associated with operational risk and ensure that the operational control and compliance team is of the right size. https://operations-extranet.mckinsey.com/html/knowledge/article/20080806_lean_wholesale_banking.asp Wed, 6 Aug 2008 00:00:00 +0200 Service Operations & Business Support Functions Lean Service Operations Banking & Finance 7/30/2008 - While innovation is a key driver of growth and profit, few companies have mastered the art and science of successful product development. A new approach helps organizations fix the mismatch between their product development capabilities and the unique needs of their markets. https://operations-extranet.mckinsey.com/html/knowledge/article/20080730_pd_fingerprint.asp Wed, 30 Jul 2008 00:00:00 +0200 Product Development Product Development Practice Aerospace Automotive Chemicals Consumer Goods High Tech Pharmaceuticals Telecommunications