NEW Managing conflict effectively in negotiations

Five techniques help negotiators corral the process and people issues that so often derail deal making. 

Rebuilding your operating model for great customer experience

Great customer experience won't last without a new operating model to match.

Nine practices for better capital investment management

Companies juggle hundreds or even thousands of capital projects. A few essential practices make a big difference.

Design for value and growth in a new world

In a crowded marketplace, terrific design helps build lasting customer relationships.

5/11/2017 | Tags: Product Development

Why effective leaders must manage up, down, and sideways

For business impact and career success, leading teams isn’t enough. You also have to mobilize your boss and peers.

NEW Africa: Mapping new opportunities for sourcing

Across sectors, Africa offers more and more sourcing opportunities. Choosing the right ones requires care. 

Pushing manufacturing productivity to the max

Time is money, especially on production lines. New tools make it easier than ever to manage profitability on an hourly basis. 

Let’s make a (better) deal: From cost to value in engineering services

Streamlined negotiations help wring big savings from big contracts in engineering services.

4 Reasons Agencies Should Care About the Citizen Experience

The public's standards are skyrocketing. Public agencies can respond by adapting customer-experience lessons.

5/9/2017 | Tags: Public Sector, Service Operations

Lean's next level: Industry 4.0

At heart, Industry 4.0 is digitally enabled lean—and five principles help turn it into bottom-line impact.