Thoughtful centralization helps the inside-sales function go from overlooked to overachieving.
Chemical companies’ portfolios of small to midsize projects are a source of hidden value—when managed carefully.
Maintenance and reliability are getting the eagle eye in the face of cost pressures. What does yours look like?
Five elements are typical of a customer-experience transformation. A functional program roadmap also can yield positive results.
The construction and engineering sector has been slow to adapt techniques and technologies from other fields that can greatly improve productivity.
A survey of global infrastructure leaders defines the challenges to the industry—and how to address them.
Understanding how the technical potential for automation differs across sectors and activities can help organizations prepare for change.
A senior vice-president of Lenovo shares his experience with moving the company from a product-centric to customer-centric focus.
Although traditional companies are experimenting with agile, their efforts lack the organization-wide reach necessary to capture the full potential of the approach.
Integrating digital and traditional channels into a truly omnichannel offering is hard—but multiplies the rewards.