Christian is the Managing Editor of the Operations Extranet and a senior editor supporting external publications for the global Operations Practice. Prior to joining McKinsey, he practiced corporate law for 7 years in New York and later was an editor for a legal-publishing house.
Lean and people: Getting better than the tools we’d been taught
Fostering leadership helped a Shingo Prize-winning organization boost its performance even higher.
Sustaining continuous improvement: Five leaders’ views
Five executives with decades of experience in lean management share some of their most important lessons.
Mining for leadership with lean management
Even in the most unpredictable environments, lean management improves not just productivity, but how people lead
Transforming HR and culture
Lean management helped a bank transform its HR function, its performance, and its culture.
Cheaper, simpler, better for customers
“Insourcing?” “Reshoring?” A revamped outsourcing model can be cheaper and simpler to run, and better for customers.
Warehousing value: An interview with Sky Deutschland’s Sebastian Hauptmann
A new perspective revealed hidden value in warehouse operations—and a new way of working with logistics-services providers.
Inside sales, outsize impact: An interview with Alice Coatalem of Hewlett Packard Enterprise
Thoughtful centralization helps the inside-sales function go from overlooked to overachieving.
Speed for simplicity: An interview with Lenovo’s Gerry Smith
A senior vice-president of Lenovo shares his experience with moving the company from a product-centric to customer-centric focus.
A package full of change
Banks have been traditionally product- and channel focused. Now it’s all about the customer.
Automating the math makes analytics more democratic—and more human
The managing director of an established data analytics firm shares insights and views based on his 25 years of experience in the field.
Strength through adversity
Major events prove to be a huge catalyst in developing new supply chain capabilities at Nokia
A new order for law
Patience, persistence and listening are among the qualities members of a law firm have honed as a result of a recent transformation journey
Setting capital free: An interview with Tom McCabe of DBS Bank
One bank shares its success story in re-defining the role of its corporate banking relationship managers, to the great satisfaction of its customers
From the McKinsey Operations Extranet to McKinsey Operations Insights
Join us at McKinsey Operations Insights for even more on Operations Excellence.