Based out of McKinsey's office in Mumbai, Hiren is a Senior Knowledge Expert on topics including service operations, digital in operations, shared services strategy, outsourcing, and lean transformation. He serves clients in a wide range of industries including banking, insurance, telecoms, and media.
How shared-services organizations can prepare for a digital future
Shared services organizations may need to change performance objectives in a digital environment.
Today’s pressures on support functions could create a diamond of competitive advantage. Here’s how
To ensure the long-term success of shared-services programs, leaders must develop new digital capabilities and account for a changing geopolitical environment.