Julian Raabe

Partner, Munich, Germany

A partner in McKinsey's Munich office, Julian has deep expertise on the telecommunications, high-tech, and electronics industries. He focuses especially on agile organization design and service operations issues, often in a merger-integration context.


Charting the future of customer care

New customer-care technologies have made it possible to maximize revenues, savings, and customer experience all at once. But to maximize competitive advantage, companies must be smart—and quick.