Puneet co-leads McKinsey’s High Tech and IT Services practices in India. He is also the leader of the Service Operations practice for India, and of the corporate-functions and outsourcing-and-offshoring work across Asia. His expertise centers on strategy, digital transformation, analytics, marketing and sales, organization, lean operations, and automation in High Tech, IT services, business process outsourcing, and financial services.
How shared-services organizations can prepare for a digital future
Shared services organizations may need to change performance objectives in a digital environment.
Today’s pressures on support functions could create a diamond of competitive advantage. Here’s how
To ensure the long-term success of shared-services programs, leaders must develop new digital capabilities and account for a changing geopolitical environment.