Raelyn Jacobson

Consultant, Seattle, USA

Based in McKinsey's Seattle office, Raelyn is an expert in customer care, talent retention, and service operations, particularly in the consumer, retail, and advanced-electronics industries. 

Publications

What engaged employees could do for your organization

Companies that can keep frontline employees on the job longer not only reduce operating costs but also improve customer satisfaction. Actions in four areas can have a profound impact—and they are within every organization's reach.