Three intertwined enablers—people, governance, and partnerships—are essential for lasting digital change.
Supply-chain planning can be a high-stakes game. The coolest head in the room might belong to a machine.
Pooling quality-related data into a "lake" yields new quality breakthroughs—thanks to innovative analytic techniques.
With the right setup, platforms and modularity lead to more choices and higher profits—not more headaches and higher costs.
Operations 4.0 yields four pathways for turning digital and analytics into productivity breakthroughs.
Good customer-service intentions aren't good enough. Avoid seven mistakes in your customer-experience transformation.
Operating models turn stale fast. Start creating a new one from just a few essential building blocks.
Digital customer care—e-care—is still new territory for many companies. They can learn a lot from the digital natives.