Understanding supply chain risk: A McKinsey global survey

Many executives are ignoring factors that contribute to risk of disruptions to their supply chains

Keeping the birds in the air

The airline industry has seen how lean techniques help cope with skilled personnel shortage but present unique challenges

The right service strategies for product companies

Product companies must calibrate their aims and competitive advantages if they are to profit from embedded services

The moment of truth in customer service

To develop deeper relationships with customers, companies must focus on interactions that are important to them

Getting better software into manufactured products

Moving the focus from hardware to software can bring the engineering process into the future

Better logistics in European consumer goods

Research suggests European consumer goods companies can reap savings from aligning their sales and supply chain organizations

Maintaining equipment performance 24/7

Companies that successfully pursue reliability excellence can achieve remarkable improvements in their manufacturing performance

A call center's last line of defense

The best call centers help companies to cut their churn rates, become more profitable, and even develop new products

Dialing up telco procurement excellence

Wireless and wireline operators can boost bottom line results by up to five percent through purchasing excellence

Four imperatives of customer-focused product development

There are multiple ways vehicle companies can ensure that all their activities are focused on customer needs

8/3/2007 | Tags: Automotive, Product Development